CRM CAPABILITIES

Execute multi-channel campaigns and improve marketing ROI. CRM marketing capabilities also:

• Determine the types of customer messages you need to send and the right time to send them.

• Help create and send messages using your customer’s preferred channel.

Offer connected and proactive service that helps your technicians deliver positive onsite experiences for customers. It should also provide tools that:

• Help your technicians improve service, resolution times, and earn customer trust.

• Automate scheduling so that the skill set of the technician matches the service request.

Give your sales staff an overview of your customers, while helping you identify new business opportunities. It should also offer options that help you:

• Share sales performance and key metrics with your staff.

• Identify and engage with the right buyers to grow sales relationships.

You’ve seen how the right CRM system can benefit your staff and customers. We invite you to discover the ways that ​Countercode delivers modern, connected, and intelligent applications that help bring all of your CRM functions together.

Help your brand stand out and meet client service expectations, so they’ll want to do business with you, and in a perfect world, give you their trust. CRM systems also let you:

• Engage with customers on their preferred channel or device.

• Use data and intelligence to learn how to provide better service and reduce costs.

Many companies fear that a move to the cloud will be expensive and compromise security. The fact is that there are more pros than cons when it comes to moving your CRM processes into the cloud.